Privacy Policy Queen Casino –
Our Commitment to Protecting Your Data

Queen casino values the privacy of every member and user on our platform. This Privacy Policy is designed to clearly and transparently explain how we collect, use, store, and protect your personal information when you use the queen casino website and services.

This policy applies to all Queen Casino platform users, including those browsing the website without registering, active and inactive registered members, and those using the Queen Casino mobile app.

We operate in accordance with internationally recognised data protection principles and comply with applicable laws governing personal information. In the Malaysian context, this includes adherence to the Personal Data Protection Act 2010 (PDPA), which regulates how organisations manage user data.

If you are under 21 years of age, please do not use this platform or submit any personal information to us.

Queen casino collects the information needed to provide safe, responsible, and quality services to our members. The following are the categories of data collected:

Automatically Collected Data

When you browse or use the Queen Casino platform, we automatically collect certain data through cookies and similar technologies. This includes server log records, page usage data, and session information. This data helps us improve platform performance and identify any suspicious activity.

The data we collect is used solely for legitimate purposes related to the provision of Queen Casino services. We will not use your data for any other purpose without your consent.

Primary Purpose of Data Use

• Identity verification and KYC: To ensure only eligible individuals (aged 21 and above) access the platform and to comply with anti-money laundering requirements.
• Transaction processing: To process deposits, withdrawals and all financial transactions securely and accurately.
• Account management: To create, manage and protect your account, including password recovery and security verification.
• Gaming service delivery: To provide access to games, maintain accurate betting records and ensure the integrity of all gaming activity.
• Service communications: To send important account-related notifications, security updates and promotional information if you have consented to receive them.
• Responsible gaming: To monitor gaming patterns and identify members who may require additional support or protection.
• Platform improvements: To analyse how users interact with the platform in order to improve the overall experience.

Queen casino only shares members' personal data in limited and necessary circumstances. We do not sell, rent, or trade your personal information to any third party.

Third Parties That May Receive Your Data

• Payment service providers: To process deposits and withdrawals securely. These providers are subject to strict confidentiality agreements.
• Game software providers: Limited game session data is shared with game providers for technical and game integrity purposes only.
• Authorities and regulatory bodies: Where required by law or a valid court order, we are obligated to disclose certain information to the relevant authorities.
• Identity verification provider: For KYC verification purposes, identity data is shared with certified third-party verification service providers.

All third parties that receive your data are bound by strict data processing agreements and are required to protect your information in accordance with standards set by queen casino.

Protecting members' personal data is an absolute priority at queen casino. We continuously invest in robust security infrastructure to keep your information safe at all times.

Security Technology We Use

• 256-bit SSL encryption: All communications between your device and queen casino servers are secured with 256-bit SSL encryption – the same technology used by Malaysia's leading banks.
• Two-factor authentication (2FA): Members can enable two-factor authentication for an added layer of account protection.
• 24/7 security monitoring: Our automated monitoring system operates around the clock to detect and block any suspicious activity.
• Internal access controls: Members' personal data may only be accessed by specifically authorised Queen Casino staff who have a legitimate business need to do so.
• Regular security testing: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage members to also take proactive measures, such as using strong passwords and not sharing login credentials with anyone.

Queen casino uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and support our security efforts.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• User preference cookies: Saves your personal settings such as language and display preferences to ensure a consistent experience each time you return.
• Analytics cookies: Helps us understand how users interact with the platform for improvement purposes. This information is collected in aggregate and does not personally identify individuals.
• Security cookies: Used to identify and prevent fraudulent activity and to protect member accounts.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some platform features.

Queen casino recognises and respects your rights regarding personal data. Below are the rights you hold and how to exercise them:

Queen casino retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data: Retained for as long as your account remains active on our platform.
• Data after account closure: Retained for a minimum of 5 years after account closure to meet compliance and anti-money laundering legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial regulations.
• Security logs: Retained for 2 years for investigation purposes in the event of a security incident.
• Cookie data: Retention periods vary by cookie type, ranging from the current session up to a maximum of 12 months.

Once the defined retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

Queen casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying a clear notice on the platform for a defined period following any changes
• Sending email notifications to registered members for significant changes

Continued use of the queen casino platform after amendments to the Privacy Policy are published constitutes your agreement to the updated terms. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or complaints regarding how Queen Casino handles your personal data, please do not hesitate to contact us.

The queen casino Data Protection Team can be reached through the following channels:

• Email (Privacy Enquiries): [email protected]
• Live Chat: Available 24/7 directly within the queen casino platform
• Response time: We aim to respond to all privacy-related inquiries within 5 business days

For complaints that cannot be resolved directly with us, you have the right to escalate the matter to the relevant data protection authority in Malaysia.